Frequently Asked Questions
Everything you need to know about shopping for a sustainable home.
How does the Grove Collaborative subscription work?
Our flexible subscription model allows you to schedule recurring deliveries of your favorite eco-friendly essentials. You can customize your shipment frequency, skip a month, or cancel at any time through your account settings.
Are all products sold on Grove truly sustainable?
Yes, every product we carry meets the Grove Standard. This means they are cruelty-free, transparent about ingredients, and prioritize plant-based formulas and sustainable packaging to minimize environmental impact.
What is your return policy for home goods?
We offer a 30-day happiness guarantee. If you are not completely satisfied with a product, you can return it within 30 days of purchase for a full refund or store credit, no questions asked.
How do you handle shipping and plastic-free packaging?
We are committed to being 100% plastic-free by 2025. Currently, we ship using carbon-neutral methods and utilize recycled, recyclable, and compostable materials for all our packaging.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.